Frequently Asked Questions

How do I upload my clients?

• Contacts may be added manually one at a time, or imported via spreadsheet, provided all CTIA opt-in regulations have been met. Please contact the Support Team for more information on these regulations.

Who can receive a text message?

• 93% of the US population has a cell phone and every major carrier allows text messaging as part of their plan package or at a per message rate. There are about 173.2 billion text messages sent each month and that number has been substantially growing each year.

How long can a text message be?

• Text messages are limited to 160 characters including spaces. SMS messages with emojis are limited to 70 characters on short codes. MMS messages can be up to 1600 characters.

What is a keyword?

• A keyword is a 4-12 alphanumeric key that differentiates your company on a short code

How do I promote my service to potential clients?

• There are many different ways to promote your keyword. Adding your keyword and short code to existing marketing is a prime example. We offer a wide array of ideas to help get you started when you sign-up or call 404.595.1569.

 

How do my subscribers opt-in?

• Your customers can opt-in by texting your keyword to your short code or you can manually enter them into your database, with their consent.

Is there any equipment I need to get started?

• The only equipment you need is a computer with Internet access. Our user friendly control panel is web based and allows your account access from the Internet.

How long before my subscribers receive the message

• Once you have sent your message it chimes the subscribers phone within minutes and 95% of theses messages are read within one hour of receiving them.

What is the maximum number of messages I can send a day?

• There is no limit to the number of messages that can be sent per day, week, month or year, however, for marketing purposes it is recommended that you do not over saturate your clientele as this could lead to a high opt-out rate.

How long does it take to get set-up?

• In a couple short minutes you can be on your way to optimizing your business's full potential.

Why do I need a keyword?

• The keyword is what distinguishes you from anyone else on the same short code.

How are the numbers in my database protected?

• We use industry standard encryption to ensure security within our systems.

Do my subscribers get charged for receiving my message?

• Standard message and data rates apply from the subscribers wireless carrier. We do not charge for them to receive or reply to messages.

How do I recover my username/password?

• From the login page click forgot password and follow the instructions

Why am I unable to login?

• Make sure that your username and password are correct. If so try the forgot password link on the login page. If this does not work call 404.595.1569.

What’s the difference between a text message, sms, and mms?

• SMS (short message service) and MMS (multimedia message service) are both types of text messages! SMS is the standard text style of message and MMS can include pictures, video, sounds and text. SMS uses 1 credit per outbound message. MMS uses 3 credits for inbound and outbound.

Are my subscribers in my database sold to other users?

• Never! This is your information for your business and we will not sell your information

What is a web-widget?

• A “web-widget” is a link that can be added to a website that allows visitors to that website to opt-in by entering their phone number.

What counts as a message?

• Any SMS message that is sent from your keyword to a phone number counts as a message. 1 message to 50 phone numbers or 50 messages to 1 phone number would both count as 50 messages. This includes any system mandatory messages that are required to be sent (stop, help, default). MMS uses 3 message credits per outbound AND inbound.

Who uses text messages?